Return Policy
Thank you for shopping with us!
We strive to provide high-quality cosmetics, skincare, makeup, body and hair
products, and supplements. Due to the nature of our products, we have specific
guidelines for returns to ensure the safety and satisfaction of all our
customers.
1. Eligibility for Returns
Unused and Unopened Items Only:
Due to hygiene and safety, returns are only accepted if the product is unused,
unopened, and in its original packaging.
Return Window: Returns are
accepted within 7 days of receiving the product. After 7 days, returns will not
be accepted.
Non-Returnable Items: Items such
as opened skincare products, makeup, supplements, and personal care items are
non-returnable. Please check the specific return eligibility for each product
on its listing.
2. Process for Returns
Website:
Contact our customer service
within 7 days of receiving your item with your order details and reason for
return.
We will provide the return
instructions and address.
TikTok, Lazada & Shopee:
Follow the return process
directly on TikTok, Lazada, or Shopee.
Provide details such as order ID
and reason for return through the platform’s messaging or return request
system.
3. Refunds and Exchanges
Refunds: Once we confirm the
product is unused, unopened, and in original packaging, a refund will be
processed within 5-7 business days to your original payment method.
Exchanges: Due to the nature of
cosmetics and personal care items, we do not offer exchanges. If there is an
issue with your product, please reach out to us directly for assistance.
4. Return Shipping
For returns due to our error or
product defect, we will cover the return shipping.
For other return requests,
customers are responsible for return shipping fees.
5. Contact Us
Our customer service team is here
to help:
Website: www.superkbeauty.com
Email: [email protected]
Phone: +632-7001-0151
Mobile: +63917-5392023
Thank you for understanding our
policies and for shopping with us!
Refund Policy
We want you to be completely
satisfied with your purchase. If you are not, we offer refunds in line with our
policy guidelines. Please read below for details.
1. Eligibility for Refunds
Unused and Unopened Products
Only: Due to hygiene and health regulations, refunds are only available for
items that are unused, unopened, and in their original packaging.
Return and Refund Window: Refund
requests must be made within 7 days of receiving the product. Requests beyond
this period will not be eligible for a refund.
2. Non-Refundable Items
Opened or Used Products: Due to
safety and quality standards, we cannot accept opened, used, or partially
consumed products for refund.
Exclusions: Certain items, such
as skincare
Delivery Policy
We aim to provide a smooth and
reliable delivery experience for all orders of our cosmetics, skincare, makeup,
body and hair products, and supplements. Below is our delivery policy to help
you understand how and when your items will arrive.
1. Processing Time
Order Processing: Orders are
typically processed within 1-3 business days after the order is placed. During
peak seasons or sales, processing times may vary.
Order Confirmation: Once your
order is confirmed, you will receive a confirmation email or notification with
the estimated shipping time.
2. Shipping Options & Time
Frames
Standard Shipping: Estimated
delivery within 5 days.
Cancellation Policy
We understand that sometimes,
changes need to be made. Please review our cancellation policy to understand
when and how you can cancel your order.
1. Cancellation Window
Order Processing: Orders can be
canceled if they are still in the processing stage and have not yet been
shipped. Once an order has shipped, it cannot be canceled and will be subject
to our return policy.
Cancellation Time Frame:
Cancellations must be requested within 24 hours of placing the order to avoid
it being processed for shipment.
2. Non-Cancellable Items
Final Sale Products: Due to hygiene and safety
standards, certain items such as skincare, makeup, supplements, and other
personal care products may not be eligible for cancellation once prepared for
shipment. Please refer to the product listing for any
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